Tenant FAQs

Log into your tenant portal. From there, you can make payments directly using a bank account or credit card. You can also set up recurring payments through the online portal to ensure your rent is paid automatically each month. If you wish to pay your rent with cash, contact our office for your Cash Pay ID Number and locations to pay.

Please complete a pet application. Not all owners will allow a pet. After you submit your pet application, we will notify you if your pet is allowed. Additional deposit and rent may be applicable.

No, all security deposits remain in effect until all tenants have vacated the property. Until a property is completely vacant, there is no way to check the entire property thoroughly for damage.

The prospective roommate will have to submit an application and Alpine must approve the person PRIOR to them moving into the property. The applicant can apply by clicking this link. If Alpine denies the applicant, they cannot move into the property. If approved, you and the approved applicant must sign new rental agreements.

Your roommate needs to submit a 30 day notice to vacate. Alpine will need documentation from you to show you can support the property by yourself. Alpine will not partially refund part of the security deposit to your roommate since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit. If you are unable to provide sufficient documentation that you can support the property by yourself, you will have to vacate as well.

Yes, you may have a satellite dish. However, you MUST submit a written request to Alpine and sign an agreement prior to installing the dish. There may be restrictions on where you can install the dish. You also must take responsibility for removing the dish and repairing any damage.

The owners are showing responsibility toward the maintenance of the property, the condition, and their investment. It is also their right to see the property, but they respect that it is your residence. It is also nothing to fear. That is why Alpine contacted you first to set a date and time.

Yes, the security deposit is refundable. After you vacate the premises, we will inspect the home for any resident related damages. If there has been damage to the home that is not considered normal wear and tear, the repair amount will be deducted from the initial security deposit paid. We follow the Landlord-Tenant Law for Oregon, which allows us 31 days to refund any security deposit.

Yes, you will be charged if a resident causes damage or neglects an issue. Additionally, charges will apply if you miss a service call or appointment with one of our maintenance contractors or vendors.

No, we arrange for carpets to be professionally cleaned upon vacating at the expense of the tenant. Vacuuming the carpets and edges thoroughly is highly recommended.

No, we are not allowed to waive late charges. Fair Housing law requires that we treat all of our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.

If the main sewer line is backed up, a main water line is broken and water is leaking into the home, or if you have a break-in and have an unsecured entrance to the home. After hours, call our office and follow the prompts to be transferred to our on-call service.

Yes, we do require all residents to provide and maintain renter’s insurance throughout your entire tenancy. Minimum coverage is $100,000. We do require that you name the landlord as an interested party on your renter’s liability policy.