Owner FAQs

A: Yes. The State of Oregon requires individuals performing property management services to hold either an active Property Manager
License or a Real Estate License.

Our company maintains full compliance with these requirements and is staffed by two Principal Brokers, a licensed Broker, and a
licensed Property Manager. To remain in good standing, each licensed professional completes a minimum of 30 hours of
continuing education every two years, ensuring ongoing knowledge of regulatory updates, best practices, and industry standards.

This commitment to licensing and continuing education helps provide professional oversight, regulatory compliance, and informed
management of your property.

A: We provide comprehensive management services for a wide range of residential property types. Our portfolio includes singlefamily
homes, duplexes, multi-plex properties, and individually owned condominiums. In addition, we offer full-service asset and
operational management for larger apartment communities.

Our team is experienced in tailoring management strategies to each property’s size, ownership structure, and performance goals,
allowing us to deliver consistent service, strong tenant retention, and optimized financial results across all residential asset classes.

A: Yes. Property owners have access to key tenancy documentation after a tenant moves in. Through the Owner Portal, you may
review the tenant’s fully executed rental agreement and the move-in condition report along with supporting photos.

To remain compliant with privacy and consumer protection regulations, tenant screening results—including credit reports—
cannot be shared. However, our team is always available to discuss the screening criteria used and confirm that qualification
standards were met.

All available documentation is securely stored within your Owner Portal for convenient access at any time.

A: Rents are due on the first and need to be in our office by the 4th of each month. Tenants can mail us rent, stop by our office to pay in person, log into their portal and pay online, or sign up for direct withdrawal from their account.

A: We offer direct deposit to be initiated into your account around the 15th of each month. An email will be sent to you once that deposit is initiated so you know it is on its way!

A: Our standard lease term for new residents is 12 months. This approach promotes stability, reduces turnover, and helps protect the
long-term performance of your investment.

Should market conditions or your ownership goals support a shorter or longer lease term, we are happy to accommodate this with
your prior approval before executing the agreement.

A: Security deposits are typically advertised at an amount equal to approximately one month’s rent, or slightly less depending on
market positioning and leasing strategy. In certain situations, a reduced deposit may be offered with owner approval to support
qualified applicant placement and minimize vacancy.

When an applicant falls slightly outside standard rental criteria but is otherwise acceptable, regulations allow for an increased
security deposit as an alternative to denial. However, for properties located within the City of Portland, local ordinances limit the
total security deposit to no more than one and a half times the monthly rent, regardless of screening deficiencies or the presence of
pets.

A: If a resident fails to pay rent on time, we promptly follow a structured collection process designed to protect your income while
maintaining compliance with all applicable landlord-tenant regulations.

This process includes timely communication with the resident, assessment of any applicable late fees as outlined in the rental
agreement, and delivery of required legal notices when necessary. Our team actively works to resolve payment issues whenever
possible while keeping you informed of material developments.

Should delinquency continue, we coordinate next steps in accordance with local regulations, including payment plans when
appropriate or escalation toward formal enforcement actions. Our goal is to minimize financial disruption, maintain
documentation, and protect your investment through consistent and compliant rent collection practices.

A: Yes. Oregon law prohibits discrimination based on a tenant’s source of income. Because housing assistance programs, including
Section 8, are considered a lawful source of income, property owners are required to consider these applicants.

Applicants utilizing housing assistance are evaluated using the same screening standards applied to all prospective residents. As
long as the applicant meets the established rental criteria and program requirements, they may be approved for tenancy.

Our team manages the coordination with housing authorities, inspection requirements, and program documentation to help
ensure compliance while minimizing administrative burden for property owners.

A: Yes. We conduct a comprehensive move-in inspection to thoroughly document the condition of the property at the start of each
tenancy. This process includes detailed notes and extensive photographic documentation to establish a clear baseline for future
reference.

The completed move-in condition report is provided to the resident, who is given the opportunity to review and submit any
additional observations within seven days of occupancy. A copy of the report and supporting photos is also made available to you
through your Owner Portal for transparency and recordkeeping.

A: We conduct routine property inspections to protect the condition of your investment and ensure lease compliance throughout the
tenancy. An initial inspection is typically completed approximately three months after move-in to confirm the property is being
properly cared for and to identify any unauthorized occupants or animals.

Following the initial visit, we recommend inspections approximately every six months. These evaluations allow us to verify that
residents are maintaining the home in accordance with the lease, identify any potential concerns early, and address unreported
maintenance issues such as running toilets, leaking fixtures, or other conditions that could lead to larger repairs if left unresolved.

Regular inspections provide proactive oversight, help reduce long-term maintenance costs, and support clear documentation of
property condition over time.

A: The timeline to begin management depends on the number of units and whether the property is vacant or occupied.

For vacant homes, we first complete an initial assessment to confirm the property is rent-ready. This includes identifying any
cosmetic concerns, cleaning needs, or maintenance items that could impact marketability. Our goal is to ensure the home presents
well before marketing begins. For smaller vacant properties (one to two units), this process typically takes one to two days for the
walkthrough, followed by an additional 24–48 hours to begin marketing once readiness is confirmed.

For occupied properties, we require time to collect tenant information, review existing lease documentation, and onboard records into our management systems to ensure a smooth transition.

Larger multifamily properties generally require approximately 15–20 days to fully onboard after all tenant data and
documentation have been received, allowing us to establish accurate records and operational continuity.

We work diligently to balance a timely transition with thorough preparation to protect leasing performance, tenant
communication, and overall management quality.

A: Yes, we have a small boutique sales department with just a few agents. For more information, please email broker@alpinepdx.com or view our website at https://alpinegrouppdx.com/